Shipping policy

MoGreen & Co – Shipping Policy

Last updated: 11/5/2026

1. Overview

MoGreen & Co is committed to providing reliable and transparent shipping across New Zealand, with a focus on supporting local supply networks.

This policy outlines how shipping costs, delivery timeframes, and fulfilment work when you place an order with us.

2. Shipping Locations

We currently ship within New Zealand only.

3. Local Supply Commitment

We are proud to support a local supporting local model.

Wherever possible, products are:

  • Supplied and fulfilled from within New Zealand
  • Distributed through our local partner network

In some cases, we may use third‑party logistics providers to complete delivery efficiently.

4. Shipping Rates (Three‑Tier Model)

Shipping is calculated based on your total order value:

  • Orders up to $59.99 → $12.00 shipping
  • Orders $60.00 – $119.99 → $6.00 shipping
  • Orders $120.00 and over → Free shipping

All shipping costs are:

  • Clearly displayed at checkout
  • Charged in New Zealand Dollars (NZD)

5. Processing Times

Orders are typically processed within 1–3 business days.

Processing may take longer during:

  • Public holidays
  • High‑demand periods
  • Supplier delays

6. Delivery Timeframes

Estimated delivery times:

  • Standard delivery: 2–7 business days after dispatch

Please note:

  • Delivery timeframes are estimates only, not guarantees
  • Delays may occur due to courier networks, weather, or regional access

7. Order Tracking

Where tracking is available:

  • You will receive a tracking number via email once your order is dispatched

Some items shipped through partner networks may have limited tracking visibility.

8. Delivery Responsibility

You are responsible for:

  • Providing accurate delivery details
  • Ensuring someone is available to receive the order (if required)

MoGreen & Co is not responsible for delays or non‑delivery caused by:

  • Incorrect addresses
  • Failed delivery attempts

9. Damaged, Lost, or Delayed Orders

Damaged Items

If your order arrives damaged:

  • Contact us within 7 days of delivery
  • Provide photos and order details

We will arrange a replacement or refund in line with your rights under the Consumer Guarantees Act 1993.

Lost Deliveries

If your order has not arrived within a reasonable timeframe:

  • Contact us and we will investigate with the courier or supplier

Delays

While we aim to meet estimated delivery times, we are not liable for delays outside our control.

10. Consumer Rights

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 (CGA).

Where goods fail to meet guarantees:

  • You are entitled to a repair, replacement, or refund

11. Changes to This Policy

We may update this Shipping Policy at any time.

Changes take effect once published on our website.

12. Contact Us

For shipping enquiries:

info@mogreenandco.com